REFUNDS AND CANCELLATION

Upon purchase of the product through the Company’s Platform, the User has the right to place a return request or process a return request for deficiency of service or defect in the product sold to them. The User/Customer has to raise the return request within 24 hours of delivery through the mobile application. User may also lodge a complaint to the Company through e-mail to Hello@medicause.in within 24 (Twenty Four hours) of the delivery of the product. Return requests can only be made for goods such as medicines sold and not for any services provided by Vendors.

The User is to note that the Package will be picked up by an assigned person from the Platform. The pick-up person/ pick-up agent from the Platform will have his/her name and identity will be shared with the User/customer prior to the pick-up of the return of the Product. The User/ customer will have to keep the docket as a proof with him/her during the time of return.

The User/ customer should not use the product and should not remove the tag of the vendor if the User wants to cancel the order.

The customer is advised to make the video footage while returning the shipment/courier/parcel.

The customer cannot exchange products purchased from the application.

The return product will be sent to Vendor. After the return is collected from the delivered address, it shall be processed and verified. This will further lead to the refund of the amount to the User/customer.

Money will be credited either to the user’s wallet for quicker disbursal or to the originating account within 3 to 4 days.

If the product so delivered is Damaged when received, Wrong Goods delivered, Quality not matched as per description, the User or the Customer may raise a request for the Return of the product by contacting the customer care of the Platform within 24 hours from the delivery of the product. A return request shall be made only upon the Customer has sufficient proofs for the product to be damaged on delivery or the product so delivered is incorrect. The Return or the Refund process shall not be be undertaken by the Company or the Platform if the Customer or the User does not have sufficient proofs towards the same.

The User has to note that the time for the refund has to be considered from the shipping of the product from the customer to vendor. In addition to this time, a maximum of 24 (Twenty Four) hours has to be given to the vendor to perform quality checks. After the completion of the quality check by the vendor, the amount will be refunded within 3-4 working days from the Platform/Company to customer.

The refunds may be done by the Company as a credit refund for which the User may avail it at a later point.

In case of cancellation, no amount is deducted as shipping or other charges and full amount is refunded.

All Refunds shall be made only on the basis and upon investigation by the Company’s Customer care on following such guidelines.

As a User, you have the right to cancel your order upon placing the same. Such a cancellation request has to be made within 24 (Twenty Four hours) of the ordering the product or before dispatch of the product whichever is earlier. The request for cancellation can be raised by approaching the Platform through the mobile application.

The Company at its sole discretion may cancel any order(s):

• if it suspects a User has undertaken a fraudulent transaction, or
• if it suspects a User has undertaken a transaction which is not following the Terms of Use, or
• in case of unavailability of a service/good, or
• for any reason outside the control of the Company including causes for delivery related logistical difficulties.
• if the Company does not want to do business with the User

Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of the product as reflected on the platform may be inaccurate due to technical issues, typographical errors or incorrect service information provided to the Company by a distributor/vendor and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards the purchase of such services or can provide the same package that is bought by you.

Vendors shall be liable for any legal issues between Vendors and Users. Platform shall not have any legal responsibility with respect to matters of dispute between Vendors and Users.

We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.